Projects: Support

projects-support.jpgDocumentation

All packaged soft starters are supplied with a customzied documentation package. This includes mechanical and electrical drawings and installation manuals.

Training

AuCom are the experts in motor control and we share our extensive knowledge with your team throughout the project and into operation. We offer product and application training to your team and other contractors according to your needs. Training is available at your site or at the AuCom factory.

Topics include:

  • Motor starting theory
  • Product features
  • Operation and programming
  • Repairs and maintenance
  • Applications
  • Networking and communications
  • Troubleshooting
  • And more

Technical Support

Our Support Engineers are on stand-by ready to assist with any technical questions you may have. You can be assured that your request will go straight to a qualified engineer with extensive experience. Support is available via phone or email (or site-visit if required).

Troubleshooting

In the unlikely event of a fault or other issue AuCom Support Engineers are available to guide you through your logs and assist to isolate and eliminate any issues. Our engineers have access to diagnostic tools to understand precisely the conditions of the fault. In the event of a more serious failure, AuCom has repair facilities, supported by spare part inventory.

Spare Parts

AuCom can provide recommendations for spare parts to be held at your site. Spare parts and service are available through AuCom.

Repair

AuCom's service department offers component replacement or software upgrades for minor, major or emergency repairs as required. Contact us for more details on warranty and repair policies.