AuCom warranty claim/analysis form

This form is for Authorised AuCom Distributors only, if your company is not on this list, please use the Support form.

Please complete this form to:

• request technical assistance
• apply for a warranty claim
• apply for equipment to be returned to AuCom for fault analysis

Process

1. Complete as much information as possible using the form below.
2. A copy will be emailed to you and AuCom.
3. AuCom will respond within one working day (New Zealand time zone) with an assessment of your claim.
4. If your claim is accepted, AuCom will contact you directly to make arrangements.
5. AuCom equipment must still be within the agreed warranty period.

Please Note

1. Failure of soft starter SCRs (thyristors) is not covered under warranty.
2. Do not send any equipment to AuCom unless specifically requested.
3. If you suspect failure is due to a specific part, refit it to confirm the fault.

Items marked with an asterisk (*) are required.

Your Details

First name: *
Last name: *
Company name: *
Email address: *
Date:	5 February 2012

Request Type

Reason for request: *	Please Select Technical Assistance Warranty Claim Equipment Analysis
Your reference:

Product Details

Model:	Please Select CSX CSXi IMS2 EMX3 MVS Other (enter below) Other: Note: All "Other" products are out of warranty.
Model / part number: *
Software version:
Date installed:
Serial number: *

Application Details

Application type: *

Please Select Auger Fan (axial, centrifugal) Bow Thruster Carding Machine Centrifuge Chipper Compressor Conveyor Crusher (cone, jaw, rotary) Debarker Drilling machine Edger Escalator/travelator Grinder Generator set Hydraulic power pack Mill (ball, hammer, roller) Milliscreen Mixer Pelletiser Planer Press Pump Re-pulper Rotary Table Sander Saw (band, circular) Screw feed Separator Shredder Slabber Slicer Tumbler/dryer Vibrating screen Winch Wire draw machine Other (enter below) Other:

Main contactor:

Please Select Main contactor installed Main contactor not used Not known

Power Supply

Mains voltage: *	VAC
Mains frequency: *	Hz
Control voltage:	VAC

Motor

Motor type:	Please Select Squirrel-cage induction motor Slip ring induction motor
Motor kW:	kW
Motor FLC: *	Amps
Motor volts:	Volts
Motor frequency:	Hz
Motor speed:	rpm
Inline / inside delta:	Please Select Inline Inside Delta
Bypassed:	Please Select Externally Bypassed Internally Bypassed Not Bypassed

Starter Settings

Full load current:	Amps
Start mode:	Please Select Constant Current Adaptive Control
Ramp time:	seconds
Initial current:	%
Current limit:	%
Stop time:	seconds
Stop mode:	Please Select Coast To Stop Timed Voltage Ramp Adaptive Brake

Fault Details

Failure during:	Please Select Ready (Off) Start Run Stop Not Known
Description of fault or problem: *
Trip log message / code:	Trip 1: Trip 2: Trip 3: Trip 4: Trip 5: Trip 6: Trip 7: Trip 8:
Event log:	Event 1: Event 2: Event 3: Event 4: Event 5: Event 6: Event 7: Event 8:

File Attachments

Please include your installation's power and control schematic drawings. You can attach files below up to a total limit of 35Mb (max. 1Mb per file).