Field Support

24/7 Technical Support Hotlines

AuCom's 24/7 Helpdesk operates from six strategically located centers to provide comprehensive support and assistance. These centers are staffed with knowledgeable professionals who are ready to help and back up our customers at any time.

Worldwide 24/7 customer support
Uninterrupted availability, no matter the time of day, trained employees are ready to help with inquiries.
Support for technical problems, product inquiries, and more
No restrictions based on time zone or location
Immediate help when you need it, day and night
Customer satisfaction is at the center of our efforts

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On-Site Commissioning

Inspect the site to ensure that installers have set up the motor starting equipment correctly.
Ensure cabling is sufficient in capacity and insulation resistance.
Check motor starter inputs and outputs.
Perform low voltage simulation (where appropriate).
Conduct user guidance.
Provide a written commissioning report (including original parameter settings). AuCom will also retain a copy of this report for your future reference if requested.
Provide maintenance and operator staff training.
Other services as required may be requested and quoted by AuCom.

Please note that AuCom requires commissioning appointments to be agreed at the point of signing the contract. The customer should ensure all required equipment is installed and supply voltage is ready.

At AuCom, our field support services ensure your motor control systems operate at peak efficiency. Our experienced engineers provide on-site troubleshooting, installation assistance, and training tailored to your specific needs. From initial site assessments to preventive maintenance and emergency repairs, we offer comprehensive support to minimize downtime and maximize productivity. Equipped with the latest diagnostic tools, our team quickly identifies and resolves issues. Additionally, we provide training programs to empower your staff with the skills needed for effective operation and maintenance.