AuCom Start Here App

All at your fingertips

The AuCom Start Here App puts motor control at your fingertips, empowering you to select the right starter, troubleshoot issues, and access expert support – all from your mobile device. With streamlined tools for easy model recommendations, diagnostics via QR scanning, and access to product resources, the app simplifies your motor control experience.

Select

Using QuickPick in the Start Here app, enter your application details for an instant model recommendation and data sheet. Easily send a quote request with your application details to your local AuCom distributor.

Diagnose

Scan dynamic QR codes on AuCom soft starters with the Start Here app for instant access to starter details and the last three trip events in a readable, shareable format. Send the QR data to your nearest technician or AuCom office with a single tap.

Download

The Start Here app links directly to the library of product manuals and support resources on our website so that you have easy access to the information you need, when and where you need it.

Contact

Details for your local distributor and nearest AuCom office are stored in the app’s database. There's also a section to save contact information for your installer or designated contact, making it easy to share QR code data.

Calculate

The app also includes a range of other tools to make your life easier. Motor FLC and enclosure ventilation calculators let you make quick calculations on the go.

Connect

Connect to a Bluetooth-compatible AuCom soft starter for easy parameter control, firmware updates, event log access, and instant support.

Features & Accessories

Motor Control

Dual motor set
Constant current and current
ramp start
Current based torque control
TVR start
Kickstart
Coast to stop and TVR stop
Slip-ring motor control
Emergency run

Human Interface

Multi-language graphical display
Starter status LEDs
Date & time stamped event logging
Real time performance graph
Operational counters
User programmable monitoring screen
Fully customisable protections
Customisable I/O operation
Programmable start/stop
User programmable metering screen
Multi-level password protection
Plug-in control terminal blocks
Remote HMI

Advanced Diagnostics

Internal wave form oscilloscope data logging
Detailed event and trip logs
Simulation modes

Protection

Motor thermal model
Motor thermistor
Current imbalance
Under/Overcurrent
Under/over voltage
Phase sequence
Phase loss
Power loss
And more...

Input and Output Options

Remote control inputs
(3 fixed, 2 programmable)
Relay outputs
(3 fixed, 3 programmable)
Analog output
(1 programmable)
Serial port (via comms module)

Accessories: Communication Options

Modbus RTU
Profibus
DeviceNet
Modbus TCP
Profinet
Ethernet/IP
USB

Specifications

General

Current Range

70 - 1700 A

Supply

Mains Voltage (L1, L2, L3)
MVE-xxxx-V02	2.3 kV Phase-phase
MVE-xxxx-V04	4.2 kV Phase-phase
MVE-xxxx-V06	6.6 kV Phase-phase
MVE-xxxx-V11	10/11 kV Phase-phase
MVE-xxxx-V13	13.2-13.8 kV Phase-phase
Control Voltage (A1, A2, A3)	85 ~ 264 VAC or 90 ~ 350 VDC*
Rated Frequency	50/60 Hz
Rated lightning impulse withstand voltage (Up)
2.3 - 6.6 kV	60 kV
10/11 kV	75 kV
13.2/13.8 kV	95 KV
Rated short-time withstand current (symmetrical RMS) (lk)	50 kA**

Short Circuit Capability

Current Range	24 A ~ 1250 A (nominal)
Motor connection	In-line or inside delta
Bypass	Integrated internal

ANSI Protection Codes

Code	Description	Built-in Protection
48	Maximum start time	Excess start time
66	Too many starts	Restart delay and dynamic thermal model
37	Undercurrent	Undercurrent
51L	Load Increase (alarm)	High current frequency output
51R	Overcurrent - jam	Excess start time, electronic shearpin
50	Overcurrent - short	Shorted SCR, electronic shearpin
49/51	Thermal overload	Thermal overload - dynamic model
46	Current imbalance	Current imbalance
27	Undervoltage	Undervoltage
59	Overvoltage	Overvoltage
47	Phase loss	Phase loss
47	Phase sequence	Phase sequence
50G	Ground fault	Ground fault
85	Communications failure	Communications failure
85	Internal failure	Internal failure
94/95	Ext. fault 1/code-1	Auxiliary trip A
94/95	Ext. fault 1/code-2	Auxiliary trip B
23	Motor overtemperature	Thermistor protection*
49	Stator winding overtemperature	Thermistor protection*
32	Under power	Power Loss

Inputs on Controller

Start (C23, C24)	24 VDC, 8 mA approx
Stop (C31, C32)	24 VDC, 8 mA approx
Reset (C41, C42)	24 VDC, 8 mA approx
Input A (C53, C54)	24 VDC, 8 mA approx
Input B (C63, C64)	24 VDC, 8 mA approx
Motor thermistor (B4, B5)	Trip point > 2.4 kΩ

Outputs

Rating of output relays on Controller	10 A @ 250 VAC resistive
	6 A @ 250 VAC 15 p.f. 0.3
	10 A @ 30 VDC resistive
Outputs
Relay output A (41, 43, 44)	Normally Open
Output Relay B (51, 52, 54)	Changeover
Output Relay C (61, 62, 64)	Changeover
Analog output (B10, B11)	0-20 mA or 4-20 mA

Environmental

Degree of Protection
Power Assembly	IP00
Controller	IP54 / NEM12
Operating Temperature
Humidity	5% to 95% Relative Humidity
Storage Temperature	-25 °C to +70 °C
Humidity	5% to 95% Relative Humidity
Operating Altitude	1000 m ASL, higher with derating
Pollution Degree	IP00
Vibration	Designed to IEC 60068
Equipment Class (EMC)	Class A
EMC Emission	IEC 60947-4-2
EMC Immunity	IEC 60947-4-2

Certification

CCC	GB 14048.6
CE	EN 60947-4-2
C-UL	C22.2 No. 60947-4-2
UL	60947-4-2
Marine
Lloyds	Lloyds Marine No 1 Specification
ABS	Steel Vessel Rules 2010
RCM	IEC 60947-4-2

Start Here

All at your fingertips

Highlights

Download Start Here